Privacy Policy

1. Introduction

INFORAX Ltd ("we", "us", "our") is committed to protecting your privacy and handling your personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website and the INFORAX TPRM Platform.

2. Data Controller

INFORAX Ltd is the data controller for personal data processed through this website and our platform. If you have any questions about how we handle your data, please contact us at Info@Inforax.co.uk.

3. Information We Collect

We may collect the following categories of personal data:

• Contact Information: Name, email address, company name, phone number, and job title provided through our contact forms or demo requests.
• Usage Data: Information about how you interact with our website, including pages visited, time spent, and referral sources.
• Technical Data: IP address, browser type, device information, and operating system used to access our website.
• Communication Data: Records of correspondence when you contact us via email or our contact form.

4. How We Use Your Information

We process your personal data for the following purposes:

• To respond to demo requests and enquiries
• To provide and improve our TPRM platform services
• To send relevant updates about our products and services (with your consent)
• To comply with legal and regulatory obligations
• To maintain the security and integrity of our systems

5. Legal Basis for Processing

We process your personal data under the following legal bases:

• Consent: Where you have given clear consent for us to process your data for specific purposes.
• Legitimate Interests: Where processing is necessary for our legitimate business interests, such as improving our services.
• Contractual Necessity: Where processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.
• Legal Obligation: Where we need to comply with a legal or regulatory obligation.

6. Data Sharing

We do not sell your personal data. We may share your data with:

• Trusted service providers who assist in operating our website and platform (e.g., email delivery services, hosting providers)
• Regulatory authorities where required by law
• Professional advisers including lawyers, auditors, and insurers

All third-party service providers are contractually obligated to handle your data securely and in accordance with applicable data protection laws.

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 24 months. You may request deletion of your data at any time by contacting us.

8. Your Rights

Under UK GDPR, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data where there is no compelling reason for its continued processing.
• Right to Restrict Processing: Request restriction of processing in certain circumstances.
• Right to Data Portability: Request transfer of your data in a structured, commonly used format.
• Right to Object: Object to processing based on legitimate interests or direct marketing.

To exercise any of these rights, please contact us at Info@Inforax.co.uk.

9. Cookies

Our website may use essential cookies to ensure proper functionality. We do not use tracking or advertising cookies. For more information about cookies, please contact us.

10. Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Our platform is built with enterprise-grade security including encryption, access controls, and regular security assessments.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

INFORAX Ltd
Email: Info@Inforax.co.uk
Phone: +44 7958 081 281

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.